“This report shows the stark reality that many patients have been experiencing for years.
“The findings of this report are a wake-up call which must be addressed.
“The recommendations of the Review Team must be implemented in full and as soon as possible. Introducing pre-booked appointments, delivering efficient and effective systems and enabling people to register complaints will make a huge difference in people’s lives in the area.
“Access to their GP is vital to people’s health and wellbeing – we cannot allow it to be postcode lottery.
“The population increase in Musselburgh has put pressures on GP services and that needs to be addressed going forward as the area continues to grow.
“So, I want to see action by the RMP, the East Lothian Health and Social Care Partnership and NHS Lothian to ensure lessons are learned and patients are listened to in the future.”
You can read the full report here.